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RAW Acoustic logo - factory direct PET acoustic raw sheets

Privacy Policy

Effective Date: September 22, 2026
Last Updated: September 22, 2026

Welcome to RAW Acoustic (accessible at https://rawacoustic.com, referred to as "RAW Acoustic", "we", "us", or "our"). We are dedicated to protecting your privacy and ensuring that any personal and business information you share with us is handled securely and responsibly.

This Privacy Policy describes how we collect, use, process, and protect your information when you browse our website, submit an inquiry form, request product samples or wholesale quotes, or interact with our digital advertising campaigns (including Meta/Facebook and Instagram advertisements).

1. Information We Collect

We only collect information necessary to provide product specifications, wholesale quotations, sample dispatch, and manufacturing support:

  • Voluntary Contact Information: Full name, business email address, direct phone number / WhatsApp, job title, and company name provided through our website inquiry forms or Meta Instant Lead Forms.
  • Inquiry & Project Data: Project details, acoustic panel specifications (e.g., density, thickness, custom colors, self-adhesive backing requirements), CNC cutting/fabrication requests, and shipping destination.
  • Technical & Browsing Data: IP address, browser type, operating system, and browsing activity collected automatically via standard cookies, server logs, and tracking technologies.

2. How We Use Your Information

We process your data for legitimate B2B commercial purposes, including:

  • Responding promptly to your product inquiries and generating official wholesale quotations.
  • Preparing and shipping physical sample kits, product catalogs, and acoustic performance test reports.
  • Communicating production schedules, container loading status, and international logistics updates.
  • Measuring and improving our website performance and marketing relevance via tools such as Meta Pixel and web analytics.
  • Fulfilling international commercial trade, tax, and export compliance requirements.

We do not sell, lease, or rent your personal information to third parties for their independent commercial use.

3. Cookies and Tracking Technologies

Our website (https://rawacoustic.com) utilizes cookies and similar tracking tags (including the Meta Pixel) to:

  • Ensure smooth site navigation and catalog browsing.
  • Understand visitor traffic patterns to optimize user experience.
  • Assess the effectiveness of our digital advertising and deliver relevant B2B marketing content.

You may control, block, or delete cookies at any time through your browser settings.

4. Data Sharing and Third Parties

To deliver our products and services, we may share relevant contact and shipping details with trusted partners under strict confidentiality:

  • International Freight & Express Couriers: Courier services (e.g., DHL, FedEx, UPS) and freight forwarders strictly for the delivery of sample kits and container shipments.
  • IT & Communication Infrastructure: Secure web hosting providers, cloud storage, and email service providers.
  • Legal & Regulatory Compliance: Competent authorities or customs agencies when legally required by applicable export laws.

5. International Data Transfers & Storage

As a global manufacturing exporter, personal information collected via our website may be stored and processed on secure cloud servers and local systems. We maintain rigorous administrative, technical, and physical security measures to protect your data against unauthorized access, loss, or alteration.

6. Your Rights

Under applicable privacy regulations (including GDPR for EU/UK visitors and relevant international privacy frameworks), you have the right to:

  • Access the personal data we hold about you.
  • Request correction or updating of any incomplete or inaccurate data.
  • Request the deletion of your contact information from our active communication records.
  • Opt out of promotional emails or marketing updates at any time by contacting us directly.

7. Contact Us

If you have any questions, inquiries, or requests regarding this Privacy Policy or how your data is handled, please contact our team:

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